Refund and cancellation policy
How cancelling your Paid subscription works, and when a refund applies.
Free profiles
Free profiles never require payment, so there is nothing to cancel or refund.
Cancelling a Paid subscription
You can cancel your Paid subscription at any time from the Billing page, using the Stripe Customer Portal. Cancellation takes effect at the end of the billing period you already paid for — you keep Paid features (editing, structured formats, verification, rescans) until then, and your profile is not downgraded early.
Refunds
Subscription charges are generally non-refundable once a billing period has started, except where required by applicable law. If you believe you were charged in error — for example a duplicate charge, or a charge after you cancelled — contact billing@trustiks.com within 14 days of the charge and we will review it.
Switching plan or billing period
You can switch between monthly and annual billing, or change your billing currency, from the same Stripe Customer Portal. Stripe prorates the change automatically.
Questions
Contact billing@trustiks.com for anything billing-related, or see our Terms of Service.